Privacy Policy

This Privacy Policy explains how Tscale Solution collects, uses, stores, and protects the personal information you provide when you contact us through a website form, the chat widget, or a tracked phone number. It also explains the aggregate website-usage analytics we collect while you browse this site.

1. Who we are

Tscale Solution ("tscale", "we") is a British Columbia marketing service for dental clinics. When you contact us — or a clinic we work with — through a website form, the chat widget, or a tracked phone number, we operate the inquiry inbox that receives your message.

2. What we collect

Only what you submit, the technical context of your inquiry, and aggregate website-usage analytics:

• Contact details you provide: name, phone number, email address.
• Your message: the text of your form submission or chat conversation.
• Phone inquiries: caller number, time, duration, and whether the call was answered. Calls are not recorded. Tracking numbers simply forward to the business's regular phone line and note which advertising source the call came from.
• Inquiry context: the page, source, or campaign your inquiry came from (e.g. a Google search or advertisement), collected via standard web parameters.
• Website usage (analytics): pages viewed, traffic source, device and browser type, and approximate (city-level) location, collected automatically via Google Analytics when you browse this site — before and regardless of whether you contact us. This data is aggregate and is not linked to your name or contact details.

3. Why we collect it

To respond to your inquiry; to route it to the right business and staff member; to follow up if a call was missed; and to measure, in aggregate, how visitors use this website and which marketing channels inquiries come from. We do not sell personal information, use it for advertising to you, or share it beyond the service providers below.

4. Consent

By submitting a form, starting a chat, or calling a tracked number after seeing the posted notice, you consent to collection and use for the purposes above. You may withdraw consent at any time (see "Your rights"). Aggregate website analytics (see "What we collect") are collected when you browse this site and are not tied to submitting an inquiry.

5. Who processes your information

We use a small number of service providers under contract:

6. Storage outside Canada

Some of the providers above store or process information outside Canada (currently the United States). While outside Canada, information may be subject to the laws of those jurisdictions, including access by their authorities. We choose providers with strong contractual and technical protections regardless of location.

7. How long we keep it

The free-text content of your inquiry (your message) is automatically deleted 90 days after receipt. Basic contact records and inquiry counts are retained as business records while relevant to serving the business you contacted, then deleted.

8. How we protect it

Access is restricted per business (tenant isolation enforced at the database layer), every view of your contact details is logged, transmissions are encrypted, and inbound integrations are authenticated. We review our safeguards regularly.

9. Your rights

You may request access to or correction of your personal information, withdraw consent, or ask us to delete your inquiry. Contact our privacy officer:

We respond within 30 business days. If you are unsatisfied, you may contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).